Online Appointment Booking System

Why Patients Want An Online Appointment Booking System

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Online Patient Appointment Booking System

In today’s digital age, people want things done quickly and on-demand, which is why immediacy is becoming the norm. Just like we like for our Chinese takeout to be at our doorstep in 10 minutes, booking an appointment with doctors should be just as fast and easy as well.

The majority of us these days expect for our digital experiences to happen instantaneously. Not only are we living in a digital world, but we are also living in a fast-paced environment. Fast cars, fast service, fast everything – we want everything to be done in a jiffy. Most of you are probably juggling multiple schedules from home and at work. It’s only right that you shouldn’t have to stress too much about trying to schedule an appointment with your doctor. One of the best ways to eliminate stress is by booking appointments online in just a few easy steps.

According to a study by Accenture, out of 100 large healthcare systems, only 40% allow patients to schedule an appointment online. Also, 77% of patients said that it is important for them to be able to book, change, or cancel appointments online with their healthcare provider. When you offer your patients the convenience of booking an appointment with you using their smartphones, you are creating a better consumer experience and you have a strong competitive incentive to roll out online scheduling systems.

Benefits of Patient Online Booking Appointment System

The purpose of online booking system is to help your business simplify and make the booking procedure more efficient and effective through automation to keep everything flowing smoothly, efficiently and productivity. But before adopting to this system, let’s focus on the most important benefits and advantages of online reservation system. So, here are 4 benefits of online scheduling system that both patients and healthcare providers gain:

Trust, transparency, and flexibility

Booking an appointment over the phone is one of the most traditional methods of booking an appointment. However, it’s a major disadvantage for people who are time-restricted because they have to call during business hours. On the other hand, online appointment booking is great for people with limited free time because it allows a patient to book an appointment with a doctor at his or her own convenience. This means that they can do it after-hours, on weekends, or whenever works the best for them. An online appointment booking system shows patients what time slots are available. It is time-efficient, provides transparency and helps the patients feel more informed and in control. As the online appointment booking system works 24/7, this gives freedom to potential visitors to book an appointment anytime they want. 

Mobile Appointment System

Boosts honesty

Patients tend to be more honest about why they want to go see their doctor if they book their appointment online. They provide more detailed descriptions of their symptoms especially if they feel embarrassed to describe it over the phone. Through an online appointment booking system, patients can provide a more accurate description of what and how they are feeling. This can help you be prepared for their visit.

Reduces no-show rates

Online appointment booking systems help reduce no-show rates. Through this online scheduling systems, they can allow patients to easily verify, cancel, and reschedule their appointments. Fewer people miss their appointments without giving prior notice which is also very beneficial to your medical practice’s bottom line.

Online appointment booking systems help reduce no-show rates. Click To Tweet

Hassle-Free Management

Online scheduling systems reduce workloads for your staff and make your staff more efficient as they won’t be tied to wait for guest calls. What’s more? Patients will be able to take bookings appointments online around the clock, 7 days a week.

Advantages of Online Reservation System

Online booking system saves your staff time

Because it is fully automated, your customer can choose their options, pick a date and time, receive an email confirmation without human interaction – freeing up your staff to do more valuable things than handling phone calls from people looking to book, explaining options and managing schedules.

Your business is always available for reservations

One of the biggest advantages of online booking platforms is that they are always open for business. You can accept bookings 24/7 so your customers don’t have to wait until the next day to make reservation or turn to one of your competitor.

Change or cancel online reservations

It’s simple for patients to change or cancel online reservations. Instead of calling the hotel or airline and waiting for a customer service representative to help you through the process.

You get valuable insight about your business

An online appointment booking system provides you with a dashboard of analytics that will help you grow your practice. Take advantage of knowing what your customers want most – saving you time and money on offerings that don’t help your practice grow.

Online Appointment Scheduling Statistics

These are the different statistics as to why patients want to be able to easily book an appointment online.

  • With an online appointment booking system, your patients can schedule an appointment even after business hours. That is why 34.3% of appointments were scheduled during closing hours.
  • 6% of appointments scheduled online are for same-day slots
  • 20% of appointments scheduled were for next day slots

online booking

According to Patientpop, a recent survey shows that 44% of healthcare practices (yours might be one of them) aren’t fully booked most days. With an online booking appointment system, the 44% statistics might just go down.

People are now more comfortable talking on the phone or using their mobile phones rather than actual interaction. As a healthcare provider in a very competitive world, you need to step up your game.  There is a clear need to accommodate the growing number of patients who prefer to use their devices to schedule an appointment. After all, if your patients can order an Uber, make a dinner reservation, even schedule an appointment with their hairstylist online, your patients should also be able to schedule an appointment with you as well.

Online booking

You also have to take advantage of the fact that millennials are a little more worrisome when it comes to their health. They visit their doctors even at the simplest symptom such as a small wart or a slight discoloration of the skin. Millennials (ages 18-34) use their phones almost all the time. As I mentioned earlier, people order almost everything online. People want quick and easy access to everything and that includes seeing their medical providers. So, why not join the bandwagon and provide your patients with a better appointment booking experience?

People want quick and easy access to everything and that includes seeing their medical providers. Click To Tweet

If you have given it some thought and have decided to get an online appointment system, at Website4MD, we provide a free online appointment booking system called Appointment Booking System.

Schedule a free demo today and take your medical practice to new heights!